My HiDock doesn't record any on my Zoom calls

 

Issue: I had a Zoom call today, but HiDock didn't record it. There is an MP3 file, but nothing can be heard.

 

If this happens, please follow the steps below to troubleshoot:

(1) Try connecting HiDock directly to the laptop.

(2) Disconnect the power delivery and the connection with the laptop, and then connect the laptop directly to try again.

(3) When using a USB hub to connect to HiDock, make sure the USB-C interface of the hub supports at least USB 3.0 protocol, audio, power of 5V/3A, and video display.

 

If you still have problem, feel free to send email to [e-mail]